Frequently Asked Questions

How do I reset my password if I have lost or forgotten it?

If you forget your password, that's OK! Just click on the "Forgot your password?" link on the Sign In page.

How will I know when the restaurant received my Internet Order?

Once you submit your order, the Order Confirmation page will show the time your order was received along with an estimated time that your order will be ready for carryout or delivery. You will also receive a confirmation email at the email address you provided at registration. And if you're still unsure about your order, you can always call the restaurant directly.

Can I use my coupon online?

In most cases you can redeem any valid Pizza Hut coupon online.

What payment options are available through Internet Ordering?

Most restaurants accept cash, Pizza Hut Gift Cards and eGift Cards, as well as all major credit cards.

I can't find what I'm looking for. Where can I go to ask my question?

If you don't see the answer to your question, please complete our contact form online.

Where can I learn more about the Gluten-Free Pizza option?

To learn more about Gluten-Free Pizza click here.

Which Pizza Hut restaurants offer the Gluten-Free Pizza option?

Please go to and enter your zip code or address for Delivery or Carryout and look for the Gluten Free tab on the Pizza page, or click here for the full list of stores offering Gluten-Free Pizza. If Gluten-Free Pizza is not offered at your local restaurant and you would like it offered then please let us know by clicking here and fill out a Gluten-Free Pizza request (click “Gluten-Free Pizza Inquiry” on the first drop down) on our Contact Us page.