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PIZZA HUT FREQUENTLY ASKED QUESTIONS

We strive to make your experience with Pizza Hut® extraordinary. So if you have a question about Pizza Hut, we want to answer it. These are the most common questions we receive.

FREQUENTLY ASKED QUESTIONS

How can I purchase Pizza Hut Cards?
You can purchase Pizza Hut Cards online in $10 and $20 denominations. Shipping charges apply. Online orders are limited to a total order value of $200, exclusive of shipping and handling. You can also purchase Pizza Hut Cards at participating Pizza Hut locations. If you purchase a card at a participating location, you can load your card in increments of $5 (up to $100). And finally, Pizza Hut Cards are sold in thousands of retailers across the country. If you purchase a card at these locations, they are sold in $20 denominations, with select locations also carrying 3-$10 cards packed together.

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I purchased a Pizza Hut Card at a 3rd Party retail location, but need help. Is there a phone number I can call?
For issues regarding Pizza Hut Cards purchased at a 3rd party retail location (such as a grocery store, etc.), call 1-800-948-8488.

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If I misplace or lose my Pizza Hut Card, can I get a replacement card or a refund?
Lost, stolen or damaged Pizza Hut Cards will not be canceled and replaced without the required proof of purchase. Required proof of purchase includes an original store receipt or a printed confirmation page (online order). For help replacing a gift card, please call 1-800-948-8488.

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I purchased a Pizza Hut Card online, but I never received it. Is there a phone number I can call to get help?
For issues regarding online Pizza Hut Card orders, call 1-888-804-4438 for plastic cards or 1-888-344-6519 for e-gift cards. Please have your confirmation email available for reference.

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Is it possible to buy large quantities of Pizza Hut Cards?
Yes, it is possible to order large quantities of Pizza Hut Cards. Just visit your local restaurant, call 1-888-804-4438, or e-mail phcards@pizzahut.com. Online orders are currently limited to a total of $200, exclusive of shipping and handling.

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Can I buy a Pizza Hut Card for someone and have it mailed directly to them?
When you purchase a Pizza Hut Card at a restaurant, you will have to mail the card yourself. When you purchase a Pizza Hut Card online, you may have Pizza Hut mail the card to the recipient.

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Can I use my Pizza Hut Card at any Pizza Hut restaurant?
You may use it at any participating Pizza Hut location in the United States. It is not redeemable for alcohol or additional Pizza Hut Cards. We recommend you call the restaurant to verify they accept Pizza Hut Cards.

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Can I reload my Pizza Hut Card when the value on the card is low?
Yes, you can reload Pizza Hut Cards marked as reloadable. Just visit any participating Pizza Hut location to add value to your card. Your card can be loaded in increments of $5 (up to $100).

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Can I give my Pizza Hut Card to someone else to use when I’m not present?
The Pizza Hut Card is NOT tied to a specific person and is fully transferable, so you can share the card with friends or family or even give the card to another person.

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If I misplace or lose my Pizza Hut Card, can I get a replacement card or a refund?
Lost, stolen or damaged Pizza Hut Cards will not be canceled and replaced without the required proof of purchase. Required proof of purchase includes an original store receipt or a printed confirmation page (online order).

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Does my Pizza Hut Card ever expire?
No. The Pizza Hut Card does not expire, even if the card states otherwise.

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Are dormancy fees applied to my Pizza Hut Card account?
No. No dormancy fees will be applied, even if the card states otherwise.

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Can I use the Pizza Hut Card to pay for my delivery order?
Yes. When the order arrives at your door, present the Pizza Hut Card so the Pizza Hut driver can make an imprint. You may keep the card.

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I tried to purchase a Pizza Hut Card online, but my order was declined. However, my credit card was charged. Who can I call for help?
For issues regarding charges to your credit card, please contact your bank. When a credit card is used, an authorization or hold is placed on the customer’s account by the issuing bank. The card is not charged by Pizza Hut until an order is shipped out.

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Can I use a credit card to pay for a Pizza Hut Card?
Yes, we accept credit cards as payment for Pizza Hut Card purchases, both online and at participating restaurants. Accepted credit card types vary by location.

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Should I keep my Pizza Hut Card even though it has no value?
Yes, you can reload your card again later, if it is marked as reloadable. Visit any participating Pizza Hut location to reload your card.

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I don't have enough value left on my Pizza Hut Card to pay for my entire order. Can I use my Pizza Hut Card and another form of payment to pay for my order?
You can pay for part of your order with the Pizza Hut Card and the remainder of the order with an alternate form of payment like cash, check or credit card.

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Do you donate gift cards to charity or civic organizations?
For donation requests, please review our Corporate Contribution Guidelines.

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How do I check the balance on my Pizza Hut Card?
Visit www.pizzahut.com or call 1-877-302-7777 and enter the number on the back of your Pizza Hut Card to get an updated balance.

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If you don't see the answer to your question, contact our customer satisfaction hotline at 1-800-948-8488, or complete our contact form online.

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